Refund & Cancellation Policy

We believe that our products are of good quality and will help you relieve your problems. However, if for any reason you find that the device is not working properly and / or not giving the expected results and you wish to return the product then please see below the quick steps to follow for the same.

  • The agent will try to help you address the problem

  • You can then return the product at our office, the address of which is provided in the ‘contact us’ page.

  • If you are an out-station customer then please courier the product to our company address.

  • Please pack the device along with all the accessories and manuals in the original pack.

  • If the product you are returning is not faulty, then please ensure that it is in perfect working order.

  • If you have asked for an exchange then a new device will be couriered to you post inspection.

  • Money will be refunded to the same payment gateway by which a customer has paid. If your mode of payment was Cash on Delivery or UPI, kindly send the bank details for the return process.

  • A one-time shipping fee of ₹150 will be deducted from your refund for all returns.

  • Cash on Delivery (COD) charges are non-refundable. If you are a COD customer, please note that this amount will not be refunded.

  • The charges for gift wrap are non-refundable and will be deducted as per the bill.

  • Customers are responsible for the courier charges to return the product. If you prefer us to arrange the pickup, an additional ₹350 will be deducted from your refund.

  • The courier’s receipt must be sent to us within the return period of 07 days from the delivery date. This requirement is waived if you choose us to pick up the product from your location.

  • Any damages incurred during the return shipment will be the customer’s responsibility. This condition is waived if you opt for our pickup service.
    We offer a 07-day buyback guarantee on purchases made only through our website.

Cancellation:

You may cancel your order at no cost before the product has been dispatched.

  • If you choose to cancel the order after it has been dispatched, a cancellation fee of ₹150 will be deducted from your refund.

  • If you refuse delivery of your purchase, it will be treated as a cancellation, and the refund will be processed after the product is received back and inspected, with ₹150 deducted as the cancellation fee.

  • Once we receive the returned product and complete an inspection, the refund will be initiated accordingly.