FAQS

Welme is easy to use. But you certainly have some questions that brought you here. We have answered them and many others for you to understand Welme better. Welme device also comes with a detailed manual for better insight and if you still wish to know more, do contact us.

Welme is a TENS-based period pain relief device that delivers drug-free, instant relief from period pain without any medication. It works by sending low-frequency electrical pulses through gel patches placed on the lower abdomen. These pulses block pain signals traveling to the brain and trigger the release of endorphins, your body's natural painkillers, so you feel relief within minutes of use.

Yes, Welme is fully rechargeable. A full charge typically provides 5–6 hours of usage, depending on the intensity level selected.

Yes, Welme is completely reusable. The TENS electrode pads can be reused up to 30 to 35 times if stored correctly. After each use, place the patches back in their resealable pouch to maintain the electrode gel. Store the period cramp relief machine along with the TENS machine accessories and pads in a cool, dry place, away from direct sunlight, in the case that we provide. Keeping the patches clean and dry after every use will extend their lifespan significantly.

If your period cramp relief device is not delivering a pulse or the LED is blinking, follow these steps:

A. Make sure the device is properly connected to the both the electrode patches.
B. Ensure the electrode gel on the patches is intact and the patches are firmly stuck to your skin.
C. Check if the battery is fully charged.
D. If the LED blinks continuously, it typically indicates low battery or poor skin contact between the electrode patches and your skin.

Yes. While Welme is designed for menstrual pain relief, its TENS technology can also help ease temporary muscle discomfort in areas like the lower back, calves, thighs, shoulders, and arms. Simply apply the gel patches to clean, dry skin for targeted relief. It is not intended for chronic pain conditions.

Place the gel patches directly on your lower abdomen, the area where you typically feel period cramps most intensely. Clean and dry your skin before applying for better patch electrode adhesion. The period pain relief device snaps magnetically onto the patch, securing it in place. For TENS electrode placement, position the patches slightly apart on either side of your lower abdomen to maximize coverage and pain relief.

Welme's period pain relief device offers 21 intensity levels to suit different pain thresholds. Start from the lowest setting and gradually increase until you find a comfortable and effective level. It should feel like a gentle pulsing or tapping sensation.

Yes, this period cramp relief device is lightweight and discreet, allowing you to move freely or rest while wearing it. However, avoid sleeping with it on to prevent accidental damage or prolonged usage.

This TENS pain relief device is auto-programmed for 15 minutes. In 15 minutes you might feel pain relief. If you feel the pain again, you can reuse Welme.

No, Welme is an over-the-counter wellness device and does not require a prescription.

Welme is suitable for most menstruating individuals, typically aged 13 and above. If you're younger or unsure, consult a healthcare professional.

Welme is generally safe, including for sensitive skin. However, do not use Welme during pregnancy unless advised by your doctor. Perform a patch test if you have known skin sensitivities.

Welme blocks pain signals and encourages endorphin release via TENS therapy. It is effective for most common menstrual cramps, though results may vary based on individual pain conditions.

Yes, many users with PCOS, endometriosis, or related conditions find Welme menstrual pain relief device helpful. However, it is always best to consult your doctor if you have an underlying medical condition.

Pain relief can last several hours after a session. Individual experiences may vary depending on pain intensity and condition.

Yes, Welme Period pain relief device comes with a 2-year warranty against manufacturing defects. To claim, reach out to customer support with your purchase details and issue description.

a. Check the battery level and charge if needed.
b. Ensure proper patch connection.
c. Restart the device and try again.
d. If issues persist, contact customer support.

Welme is not waterproof. Avoid using or storing it near water or in damp environments. Always remove it before bathing or swimming.

Cloud Touch is a pH-balanced intimate wash for women, formulated with Lactic Acid, Green Tea extract, D-Panthenol, ceramides, peptides, and Tea Tree Oil. It maintains the natural acidic pH of 3.8 to 4.5, reduces odour, soothes irritation, and supports a healthy microbiome. Safe for daily use, including during periods, workouts, travel, and hot weather.

Yes, Cloud Touch intimate wash is safe to use during periods. Its pH-balanced formula helps reduce odour, soothe irritation, and maintain healthy microflora even during menstruation. Use it as part of your regular hygiene routine for gentle, daily protection

Cloud Touch is formulated with Lactic Acid, Green Tea extract, D-Panthenol, ceramides, peptides, and Tea Tree Oil. These actives work together to maintain pH balance, reduce odour, soothe irritation, and support healthy microflora in the intimate area.

Regular soaps are alkaline and can disrupt the natural acidic pH of the intimate area, leading to dryness, irritation, and odour. Cloud Touch is specifically formulated at pH 3.8 to 4.5 to match the intimate area's natural environment, making it gentler, safer, and more effective for daily intimate hygiene.

Yes. The Welme Razor is designed with 5 blades for a smoother, closer, and cleaner shave. Its lubrication strip enriched with aloe vera and Vitamin E helps the razor glide effortlessly, reducing friction and making it suitable for sensitive skin while minimizing irritation during shaving.

Common mistakes include shaving on dry skin, using a dull blade, skipping shaving foam or gel, and shaving too aggressively against the direction of hair growth. For a smoother, more comfortable shave, wet your skin, apply shaving foam and use a sharp, high-quality razor with gentle strokes.

For best results with this body razor for women, replace the blade every 8 to 10 shaves, or sooner if you notice tugging. Using a fresh blade reduces friction and supports a smoother, more comfortable shave each time.

Both methods work, but they suit different needs. A shaving razor for women offers a quicker, painless option for regular upkeep, while waxing removes hair from the root and lasts longer between sessions, though it can cause more discomfort.

Shaving foam can help reduce ingrown hairs by softening hair and allowing a smoother glide for the razor, lowering friction-related irritation. Using a shaving foam for sensitive skin specifically can further minimize redness and bumps, though proper technique and a sharp razor also matter for prevention.

Velvet Mousse is a rich, airy mousse format, not a traditional cream or foam. It dispenses as a velvety lather that spreads easily, cushions the skin, and reduces razor drag for a smooth, irritation-free shave. Enriched with Camu-Camu (Vitamin C), peptides, shea butter, ceramides, and cranberry extract, it works on legs, arms, hands, underarms, bikini line, and the entire body.

Yes, the Velvet Mousse Shaving Foam is formulated without alcohol, silicone, or sulphates and has a skin-friendly pH of 3.8 to 4.5. It is enriched with Camu-Camu (Vitamin C), ceramides, peptides, raw shea butter, and cranberry extract to reduce irritation, restore the skin barrier, and keep skin hydrated after every shave. Safe for underarms, legs, bikini line, and intimate areas.

Regular soap can dry out the skin and increase friction during shaving, raising the risk of irritation. A female shaving foam is designed to cushion the skin and allow a smoother glide, which generally results in fewer cuts and less post-shave redness.

Charge the trimmer fully using the USB cable before first use. Attach the adjustable guide comb (3-6mm or 9-12mm) for your preferred length, or remove it for a closer finish. Hold the trimmer at a slight angle and glide it gently over the area you want to groom. It is safe for both dry use and in the shower. After use, detach the comb, rinse the blade under running water, dry it, and store in a cool dry place.

Welme Trimmer, a Body trimmer for women, includes one adjustable guide comb of 3 to 6 mm and 9-12mm, letting you choose your preferred trim length for different areas of the body.

Common mistakes include skipping a guide comb, trimming too fast, and not cleaning the blade after use. Hold the Welme Trimmer at a slight angle, use the adjustable guide comb for your preferred length, and rinse the blade after every session. It works on both dry skin and in the shower.

Yes, this waterproof trimmer for women is designed for use both dry and in the shower. Its build allows for wet or dry trimming, making it convenient for daily grooming routines at home or while travelling.

Yes, we offer nationwide shipping across India. No matter where you are, Welme can reach you!

Delivery typically takes 3–7 business days, depending on your location. Metro cities may receive orders faster, while remote areas may take slightly longer.

Standard shipping is free on all prepaid orders. For Cash on Delivery (COD), a small additional fee may apply, which will be shown at checkout.

Once your order is shipped, you’ll receive a tracking link via SMS or email. You can use this to track your shipment in real time.

Yes, we do offer international shipping to select countries. Availability and charges may vary by region.

Customs or import duties are not included in the product or shipping cost. These charges, if applicable, are the responsibility of the recipient.

International orders typically arrive within 7–15 business days, depending on the destination and local customs processing.

a. We offer a 7-day return policy from the date of delivery. If you're not satisfied or if the product is unused and in its original packaging, you can initiate a return.
b. Please note: Used patches or opened hygiene seals are not eligible for return.

Yes, you can cancel your order before it is shipped. Once the order is dispatched, cancellations are no longer possible, but you may still initiate a return once delivered.

If you receive a damaged, defective, or non-functional device, please contact us within 48 hours of delivery with photos or videos of the issue. We’ll arrange a replacement or refund as applicable.

Refunds are processed within 5–7 business days after we receive and inspect the returned item. Refunds are issued to the original payment method or via bank transfer for COD orders.

We accept all major payment methods, including:
● Credit/Debit Cards
● UPI & Net Banking
● Wallets (e.g., Paytm, PhonePe)
● Cash on Delivery (COD) — available in select locations

If your payment failed but the amount was deducted, don't worry. The money is usually automatically refunded within 5–7 business days by your bank or payment gateway. If not, please contact our support team with your transaction ID.

Please allow up to 30 minutes for the confirmation email or SMS. If you don’t receive it, reach out to our customer support with your payment reference number or screenshot, and we’ll assist you immediately.

a. Ensure the coupon code is correctly typed and hasn't expired.
b. Some offers apply only to prepaid orders or specific products.
c. If issues persist, contact support, and we’ll help you apply your discount manually if eligible.

a. Double-check your internet connection and payment details.
b. Try switching to a different payment method.
c. If the problem continues, contact our support for alternative options or help.

Yes, but only if the order has not been shipped yet. Please contact our team as soon as possible with your updated address. Once shipped, we cannot make changes.

For any other questions, drop us a message at contact@mywelme.com, and our team will get back to you within 24–48 hours.