Refund & Cancellation Policy

We believe that our products are of good quality and will help you relieve your problems. However, if for any reason you find that the device is not working properly and/or not giving the expected results and you wish to return the product, please see below the quick steps to follow for the same.

·       The agent will try to help you address the problem.

·       You can then return the product at our office, the address of which is provided on the ‘Contact Us’ page.

·       If you are an outstation customer, please courier the product to our company address.

·       Please pack the device along with all the accessories and manuals in the original packaging.

·       If the product you are returning is not faulty, please ensure that it is in perfect working order.

·       If you have requested an exchange, a new device will be couriered to you after the returned product has been inspected.

·       Money will be refunded to the same payment gateway through which the customer made the payment. If your mode of payment was Cash on Delivery or UPI, kindly provide your bank details for the refund process.

·       A one-time shipping fee of ₹150 will be deducted from your refund for eligible returns.

·       Cash on Delivery (COD) charges are non-refundable. If you are a COD customer, please note that this amount will not be refunded.

·       Gift-wrapping charges are non-refundable and will be deducted as per the bill.

·       Customers are responsible for the courier charges for returning the product. If you prefer us to arrange the pickup, an additional ₹350 will be deducted from your refund.

·       The courier receipt must be shared with us within the return period of 07 days from the delivery date. This requirement is waived if you choose our pickup service.

·       Any damages incurred during return shipment will be the customer's responsibility. This condition is waived if you opt for our pickup service.

Return Eligibility

·       The Welme Period Pain Relief Device is the only product eligible for return, subject to the applicable return conditions and inspection.

·       Non-Returnable Products: Welme Trimmer, Welme Razor, Cloud Touch Intimate Wash, Velvet Mousse Shaving Foam, and Intimate Cleansing Wipes are non-returnable.

·       The 07-day return policy applies exclusively to the Welme Period Pain Relief Device and does not apply to any of the non-returnable products listed above.

Cancellation

You may cancel your order at no cost before the product has been dispatched.

·       If you refuse delivery of your purchase, it will be treated as a cancellation, and the refund will be processed after the product is received back and inspected, with ₹150 deducted as the cancellation fee.

·       If you choose to cancel the order after it has been dispatched, a cancellation fee of ₹150 for Welme Products and ₹150 for Welme Accessories will be deducted from your refund.

·       Once we receive the returned product and complete the inspection, the eligible refund will be initiated accordingly.